ABOUT US

GoFlorist.com proudly serves local and nationwide flower deliveries with the highest regard for quality. Our family owned and operated company gladly serves all over the United States. We are committed to offering only the finest floral arrangements and gifts, endorsed by service that is friendly and prompt. Our experienced staff is devoted to making your encounter a pleasant one. We always go the extra mile to make your floral gift, the perfect one.

GoFlorist.com comes with over 100 years of experience. Our master designer, Monte Fairchild, is accompanied with several trained designers who can arrange a floral arrangement to suite your tastes. Let our designers be your first choice when sending flowers to a loved one!

Our shop is open to take orders twenty-four hours a day, seven days a week.

Our delivery times are normally 9:00 a.m. to 5:00 p.m. excluding circumstaces out of our control.

Any orders placed before 3:00 p.m. in delivery time zone will be delivered same day.

Any orders placed on the week of any holiday are not able to be cancelled.

To help assure on-time delivery during the busy holiday season, place your order prior to the following major holidays: Thanksgiving Day, Christmas Day, New Year's Day, Valentine's Day, Easter, Administrative Professionals Week, Mother's Day, Memorial Day, Father's Day, Independence Day and Labor Day.

Our shop will always be closed on the following holidays: Thanksgiving Day and Christmas Day.

           
JCB  

1109 S. El Camino Real
San Clemente, CA 92672
flowerbokay@aim.com

Funeral Flowers Funeral
1109 South El Camino Real
San Clemente, CA 92672

Our shop serves the following areas

We specialize in the following services:

• Large inventory of fresh flowers for any occasion
• Weddings / Wedding Flowers
• Sympathy and Funeral flowers
• Birthday Flowers, Get Well Flowers, Anniversary Flowers
• Plants
• European/dish gardens
• Modern and traditional flower arrangements
• High-style floral arrangements
• Silk flower arrangements
• Dried floral arrangements
• Extensive gift line
• Gourmet fruit baskets
• Gift baskets
• Greeting cards

DELIVERY POLICY

· SAME DAY DELIVERY

U.S. orders must be received before 2:00 PM (in the recipient’s time zone) to assure SAME DAY DELIVERY. Orders must be placed before 12:00 PM on Saturday to assure SAME DAY DELIVERY. Orders received after these specific times will be delivered the next available delivery day. This will happen only AFTER we have made every effort to provide SAME DAY service for you.

If your order cannot be processed and receive SAME DAY DELIVERY, then your delivery charge will be refundable. This only applies if your order was delivered the next available delivery day. HOLIDAYS AND “LAST MINUTE ORDERS” ARE EXCLUSION TO THIS RULE!
 

See Last Minute Order Delivery Policy

 

· SPECIFIC TIMED DELIVERY

We will do our best to accommodate DELIVERIES AT SPECIFIC TIMES of the day, but we cannot guarantee it. If you have a SPECIFIC DELIVERY TIME you would like to request, simply type it into the “Special Instructions” box during checkout.

Time of delivery to rural route addresses or cemeteries CANNOT be guaranteed.

· SUNDAY DELIVERY

We do provide SUNDAY DELIVERY if you place your order before 12:00 PM (noon) PST on Saturday and the shops in the recipients area are delivering. On orders that are placed after 12:00 PM (noon) PST for Sunday delivery, be assured that we will make every effort to have your order delivered on Sunday. However, if Sunday delivery is not possible then your order will be delivered the NEXT AVAILABLE DELIVERY DAY.

Some, if not most, of our flower shops are closed on Saturday and Sunday. At least 75% of our shops are closed on Saturday, and at least 95% of our shops are closed on Sunday.

· INTERNATIONAL DELIVERY

We are happy to accept your international orders if you call our shop directly. We are unable to accept international orders over the Internet. All international orders have a minimum $20.00 service charge.

· HOLIDAY DELIVERY

Any order received three days prior to a holiday is considered to be a last minute order and cannot be guaranteed for a specific time or delivery day.

We will make every effort to accommodate your delivery request. Due to some areas and zip codes that will be inundated with flower deliveries, it may take more than one day to make your delivery after the holiday.

We will make every effort to contact you by email or phone, with limitation to the information you have provided us, for any orders that may have a problem.

Please be patient as our florist will do all they can to deliver a fresh arrangement for you as you have requested.

HOLIDAY ORDERS WITH NON-RESPONSIVE COMMUNICATIONS:

By not responding to any of our communications to you, we will presume that you still want your order delivered. We will continue with your delivery to the best of our abilities on the FIRST AVAILABLE DELIVERY DAY with the product that is available.
 

See Last Minute Order Delivery Policy
 

See Holiday Delivery Policy

 

· 48 HOUR MARK

The customer, whose name read on the credit card that purchased the order, has a maximum of 48 HOURS to request a replacement arrangement with a claim of poor quality arrangement. ONLY THE CARD HOLDER is authorized to make this claim.

If the customer, whose name reads on the credit card that purchased the order, has not responded in 48 HOURS to poor quality; it is presumed that the order was accepted as is by both customer and recipient. If this occurs, the order will not be considered for any form of a refund!

· REFUSING AN ARRANGEMENT

The customer, whose name reads on the credit card that purchased the order, has the right to refuse an arrangement if they feel the product is of POOR QUALITY.

The recipient has the right to refuse an arrangement if they feel the product is of POOR QUALITY. The customer must call us within 48 HOURS to replace the order or cancel the order completely. If the order is cancelled due to REFUSAL of an arrangement AT DELIVERY, then the customer will receive a FULL REFUND.

· PRODUCT PRICING

A service charge and handling fee, starting at $9.99, will be added to EACH ORDER for EACH ADDRESS.

Prices shown below product images DO NOT INCLUDE our shipping and service fees, but may include a handling fee on florist delivered items.

Most products have three different price points. Many products are available in As Shown, Deluxe, and Premium sizes that you can upgrade to.

Some items increase in price around major holidays. If the price increases for the holiday, you will notice the change a few weeks before the holiday. If an order is placed for a product before the price increase occurs on our website (for delivery on a holiday), then we will do our best to honor that price for you. However, under certain circumstances it may be necessary to contact you for either more funds or changes on your order. If the price does not go up, then the item does not increase in price for the holidays.

We have a $23.95 minimum for orders placed during non-holiday times. We also have some items on our website that are “Sale” items, denoted by a starburst on the item that says, “Save $$$.” The prices shown for these items are shown at the discounted price.

Due to the increased costs needed to secure and transfer orders, there is an additional relay fee that has been added into the net cost of the products on our website and will be deducted from the product amount to offset these additional costs. This fee will in no way affect the quality, size or quantity of the item you have purchased. We apologize for the need to deduct this fee, but your order will still be delivered as pictured on our website and handled with professional care.

OUR COMPANY WOULD RATHER DELIVER AN ARRANGEMENT FOR YOU, THAN NOT DELIVER ANYTHING AT ALL!

NOTE: All Sales Are Final!!!

SUBSTITUTION POLICY

Occasionally, substitutions may be necessary to create your bouquet as a result of the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and color-scheme of the arrangement; using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand; especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids we will make every attempt to match the flower type but may substitute with another color.

Our substitution policy is necessary to ensure that we can deliver something AS SIMILAR AS POSSIBLE, if the specifics that you have ordered are not available at the time of delivery.

LAST MINUTE ORDER

DELIVERY POLICY

What is considered a “Last Minute Order”?

· INTERNET ORDERS

A “Last Minute Order” would be considered placing an order online on a Friday (after business hours) for a Monday delivery. This is to be considered “Last Minute” because it does not allot enough time for our flower shop and designer to prepare to make your order of outstanding quality.

If you are ordering an arrangement to be delivered the following day, then you are to place the order no later than one business day prior, before 2:00 PM (in the recipient’s time zone). Some, if not most, of our flower shops are closed on Saturday and Sunday. At least 75% of our shops are closed on Saturday, and at least 95% of our shops are closed on Sunday. By giving our flower shop and our designer more time, we can alleviate problems quicker and allow you to be a more satisfied customer.

If you do place your order “Last Minute,” you are therefore granting our company to be in charge of several diplomatic decisions.

1. If we do not have the product that you have ordered, we will have our designer create something AS SIMILAR AS POSSIBLE.

2. If you have NO SUBSTITUTIONS, we will override that request and have our designer create something AS SIMILAR AS POSSIBLE.

3. If there is a $5 increase due to delivery fee, we will not call to authorize the total price increase. We will do it automatically.

4. If you have placed an order for SATURDAY delivery and we are unable to send it out for that day, we will deliver your arrangement first thing on MONDAY the following week. We will call to ensure that this is alright with you as a customer. If this is done, then we will maintain the order total price and deliver first thing on MONDAY. If you do not want to deliver on Monday, then we will CANCEL your order and administer a FULL REFUND.

5. There cannot be any timed deliveries. We will deliver your arrangement AS SOON AS POSSIBLE. If the order is going to a business, we will call the business and acquire their operating hours and deliver your arrangement the FOLLOWING BUSINESS DAY. If the next business day is not until Monday, we will contact you immediately.

All these decisions are put in place to ensure that you, as a customer, are sending an arrangement to your recipient. 90% of our previous and current customers do not want to be disturbed with little details such as the ones stated above. Because of this, we have set up these decisions as a working policy for the company as a whole.

HOLIDAY ORDER

DELIVERY POLICY

 

Holidays are beautiful and wonderful days of celebrations. Due to the high volume of orders placed online, over the phone and walk-ins it is very difficult to deliver a “Last Minute Order.” Any order received three days prior to a holiday is considered to be a “Last Minute Order” and cannot be guaranteed for a specific time or delivery day.

To ensure that your order gets out for your holiday celebrations you should order your gifts and arrangements AT LEAST 4 business days prior to the holiday event, we would prefer well before 4 days. If there is a specific time-range (not specific time because we cannot guarantee that for holidays); for example: Morning, Afternoon, or During Business Hours; our suggestion is for you to order no less than 7 business days prior to the holiday event. IF YOU DO NOT HEED THIS ADVICE, THEN THERE IS NO GUARENTEE FOR YOUR FLORAL ORDER TO BE DELIVERED ON DESIRED DAY.

If you do order your holiday floral arrangement “Last Minute”, then please follow the link below for more information on “Last Minute Holiday Orders.”

See Last Minute Holiday Order Delivery Policy

This privacy statement has been created in order to demonstrate our firm commitment to protecting customer privacy.

Information We Collect

If you open an account on our site or make a purchase, we need your contact information including your name, e-mail address and mailing address to complete your transaction.

When you visit our website, we also collect some basic information that does not identify individual users. We use this information to determine our users demographics and interests, so that we can better understand and serve our users.

"Cookies"

Cookies are small files which store certain information about your activity on the website and are stored on your computers hard drive. Our cookies do not contain any personally identifying information. We use cookies to let us know that you are a prior customer, so that you dont have to reenter information you gave us on your prior visits. Most web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. However, if you disable cookies, you will not be able to use certain features of this website.

Our Use and Disclosure of Your Information

When opening an account or making a purchase, you have an opportunity to opt-in or opt-out from receiving emails from us. If you opt-in to receive information from us, we may use your purchase history, contact information and other registration information to provide you with more relevant information and email content. We may send emails to our users regarding changes in our services or other information we believe will be of interest to our users. If you prefer not to receive these emails, you can send us an email with the subject line no emails or reply to our email with the subject line no emails.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on our site, we may collect such information. We may use that information and other information that we obtain from your use of our site to resolve disputes, troubleshoot problems and enforce our agreement for Terms of Use.

We may share aggregate statistics about our sales, traffic patterns and related site information with other businesses, but these statistics will include no personally identifying information.

We may share your information with Teleflora and other reputable vendors for the purpose of sending out special offers via email and/ or in connection with the services provided by our site such as the delivery of flowers. Your information will not be shared for any other purpose and will be kept secured.

We cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Statement. For example, we may be required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control.

All user credit card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions.

All user information stored on our server is stored in an encrypted format. Notwithstanding these efforts, we caution you that perfect security does not exist on the Internet.

Linked Sites

If this site contains any links to other websites, we are not responsible for the privacy practices or the content of such websites.

Changes to Privacy Statement; Consent

We may update this Privacy Statement from time to time. You should check this page periodically for changes. By using our site, you consent to the collection and use of your information by us as described in this Privacy Statement.

Questions and Comments

We welcome your questions and comments about this Privacy Statement.